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ProClub Support

Having a reactive approach to your IT system has a direct and negative affect on the operation of your business, that’s why we’ve developed ProClub.

ProClub has been developed to provide your businesses complete access to technical support and know-how without the stress of unknown or unreasonable expense.

Key features of ProClub

For a flat monthly fee, ProClub membership provides:

  • direct access to IT support professionals for initial assessment of your IT issues
  • unlimited free email support
  • up to 30 minutes free remoteĀ support per ticket
  • 24/7 network monitoring
  • a range of proactive maintenance and support activities
  • monthly reports on network health
  • a quarterly IT consultation and review
  • IT asset management
  • discounted member pricing on all other IT support services and call out fees.

Pricing

There are two levels of support available. VIP pricing and capped services are part of the ProClub experience, providing you with premium service and ongoing support.

Flat monthly fee

ProClub membership prices are charged per month, and based on a 12-month contract for full coverage of up to 15 users and their devices. For pricing, contact our friendly team.

Discounted member pricing on callouts and non-included services

As a ProClub member, your business will enjoy the following discounts on callouts and IT support activities not already covered by your membership:

  • 8% discount on Standard Engineer services undertaken during business hours
  • 50% discount on standard callout fees
  • 71.4% discount on express callout fees

Further information

For a full list of ProClub inclusions and prices, contact us today!

Phone: 1300 723 857
Email: [email protected]

Premium support

ProClub has been designed to offer an affordable alternative to the traditional service level agreement. However, some businesses are better suited to a Managed IT Support Plan.

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