Managed IT Support Plans
With a Managed IT Support Plan you’ll enjoy priority access to a dedicated technical support team, strategic IT consultation and planning, and proactive support to achieve IT network uptime of 99% or greater.
Key support plan features
Proactive IT Solutions is a team of close knit experts who get to know your business, your people and your systems inside out.
We take pride in our positive client relationships; and we’re always looking to raise standards, improve performance, and do a better job.
For a flat monthly fee, you’ll get a dedicated team of IT engineers at your service, including:
- a 24/7 priority IT support helpline (after hours service fees may apply)
- full user support and account management
- email, phone and on-site support within guaranteed timeframes
- 24/7 server monitoring and timely fault resolution
- 24/7 network monitoring and timely fault resolution
- support for specialised software in consultation with the vendor
- a range of proactive maintenance and support activities
- monthly reports on network health
- a quarterly strategic IT consultation and review
- comprehensive IT asset management.
Managed IT support plans prices are charged per month, and based on a 12-month contract. Pricing is dependent on the size and complexity of the IT network.
For a full list of Support Plan inclusions, and to arrange a consultation and quote, contact us today!
ProITS understands that small businesses can’t always justify the expense of a full managed IT support plan. That’s why we’ve developed ProClub.