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Support Solutions

By outsourcing your IT, you can gain a full team of IT specialists for a fraction of the cost of maintaining IT systems in-house. Spend your time doing what you do best; and leave the tech support to us.

Managed IT support plans

With managed IT services, your company can outsource the day-to-day IT management responsibilities to Proactive IT Solutions. For small and medium enterprises, managed IT services is more cost effective than having a dedicated internal IT resource.

Our support plans cover all areas of your technology from workstations, to servers, to the network infrastructure. Critical parts of your network such as servers and network components are monitored around the clock to ensure issues are resolved before they cause downtime.

Our support plans are fixed price so you have a predictable budget for your IT and have a service level agreement which guarantees the timeframe for when support requests will be actioned.

Click here for more information on managed IT support plans.

ProClub Support

At Proactive IT Solutions we value client experience. You want your team to be able to access the technical support they need; and we want to help you.

SMEs can’t always justify the expense of a full managed IT support plan. That’s why we’ve developed ProClub.

ProClub membership provides your team with direct access to IT support professionals for initial assessment of any IT issues – big or small – free of charge.

ProClub has been developed to provide your business complete access to technical support without the stress of unknown or unreasonable expense.

Click here for more information on ProClub support.

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Client Stories

Security and compliance

If you want to play with the big boys, you have to play by their rules. This was the case with a client working in the financial services industry when they were awarded a contract from one of the larger investment firms.

A condition of the contract is that they needed to comply with a list of high availability and security requirements – well above what they presently had in place. They sent their list of requirements to us and we put together a project plan to roll out these changes within the required timeframe.